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Customer loyalty and RockPOS

Posted
Updated
ByQuang

Customer loyalty is a function which is built to integrate RockPOS with another loyalty module and allow collecting/spending loyalty points in RockPOS.  

List of loyalty modules that work with RockPOS

Our guide is for PrestaShop versions 1.6.x. For versions 1.7.x, follow these steps in the corresponding pages.

You will know how to:

1. Install and configure loyalty points

2. Apply loyalty points in RockPOS

3. How does RockPOS work if loyalty value rewarded is greater than amount due

1. Install and configure loyalty points

Install: Install 1 of 3 modules above in your Back Office like normal to activate the loyalty function.

Configure: This is where to define what you need in the selected module (Back Office > Modules and Services> Modules and Services > Search the module name > Configure):

  • Rate exchange from spent amount to points and from points to monetary reward value
  • When loyalty points are rewarded
  • When loyalty points are cancelled
  • Which customer groups can be applied
  • …

We take the module “All in one rewards” as an example

Select “All in one rewards” for RockPOS: From Back Office > RockPOS > Manage page > Setup > Customers > Loyalty system > Select “All in one rewards”

That’s all to set up loyalty points. Now your customers can collect/spend them in their orders when purchasing in POS.

2. Apply loyalty points in RockPOS

1. From Back Office > RockPOS > Sell

2. Create an order for a customer (For example: Misa Lala)

That customer is now rewarded points based on the amount she spent at your shop. Next time when she comes back, select her profile and you will see her collected points and the equivalent monetary amount which can be used to get discount on her order. 

The loyal points cannot be reverted after clicking even when you cancel the order at that time, it will be converted to a discount voucher. You can find it in the Back Office > Price rules > Cart rules.

3. How does RockPOS work if loyalty value rewarded is greater than amount due

Once you click to apply loyalty reward, it will show there is 0 point left in the customer profile 

The unused rewarded amount will be converted into a voucher code that shown in Back Office > Price rules > Cart rules 

Next time when she comes back and wants to spend the unused rewarded amount:

  • Select her profile
  • Click “Discount”
  • You’ll see a voucher code in there which can be applied to current order directly.
  • Click “Apply”
  •  Complete the order like normal

That’s all for loyalty points. Leave us a comment if you struggle something.

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